Delivery & Return
COVID-19 SHIPPING UPDATE
COVID-19 Shipping Update: A message to our KASORP SHOP family
Our top priority is the health and safety of the warehouse employees and our customers, the products and fulfilment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed.Processing times are generally within few extra business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
- Some items will not be possible ship to your location, feel free to contact us for more information.
The crisis we face because of Coronavirus has both a very significant human dimension, and a potentially major economic impact.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Memorial Day, Labor Day, Christmas etc…
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