Returns & Exchanges
COVID-19 SHIPPING UPDATE
COVID-19 Shipping Update: A message to our KASORP SHOP family
Our top priority is the health and safety of the warehouse employees and our customers, the products and fulfilment facility was completely redesigned to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed.Processing times are generally within few extra business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
- Some items will not be possible ship to your location, feel free to contact us for more information.
The crisis we face because of Coronavirus has both a very significant human dimension, and a potentially major economic impact.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Memorial Day, Labor Day, Christmas etc…
DON’T MISS OUT!
Sign up for email updates from KASORP SHOP
For more information contacts us via email@example.com
Returns & Exchanges
RETURNS & EXCHANGES POLICY
We do not accept returns, exchanges or refunds. All sales are final.
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
- All items would need to be purchased originally from Belgium .
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
- VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date for Belgium. orders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our suppliers within China, Brazil, Belgium and The Netherlands. Or through our online portal at www.kasorp-shop.com . All requests for returns however, would need to be strictly made online at www.kasorp-shop.com for both local and overseas deliveries.
- EXCHANGES AT OUR E-SHOP
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our E-SHOP.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our E-SHOP.
- EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
3.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail E-SHOP.
3.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.8 However, if any of the products received is deemed defective or a wrong shipment, KASORP E-SHOP.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of www.kasorp-shop.com.
3.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
3.10 All returns and exchanges made via our online portal at www.kasorp-shop.com would need to be shipped to :
KASORP GROUP INTERNATIONAL
Avenue des arts 56
1000 Brussels, Belgium
Tel: 0032 2 808 04 07
- OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 KASORP E-SHOP makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Belgium.
4.6 All decisions made by www.kasorp-shop.com is final
- REPAIR POLICY
We offer repair services for all our products. Kindly visit us at any of our E-SHOP for more information or contact us at firstname.lastname@example.org
DON’T MISS OUT!
Sign up for email updates from KASORP GROUP INTERNATIONAL